The current Covid - 19 pandemic situation has brought a new wave of change in consumer behavior, expectations and engagement needs.
With the future being unpredictable it has been a challenge for organization to use past tactics as they do not have the new set of insights in place.
With changes taking place every day, it is essential for organizations to cover new ground, but they need to adjust to the new normal in the shortest possible time.
What is needed?
Why there is an urgent need to recreate your customer engagement strategies?
To create digital customer experience initiatives organizations, need to hurry up with digital transformation initiatives in the customer experience domain.
However according to a report only 12% of organizations in India are satisfied with their digital customer experience initiatives while the rest share that they do not have a Digital Customer Experience strategy in the first place to ever start
That is a critical challenge for them as they do not have context based insights to guide approach for reaching their goals.
Agenda for the Day
02:00 PM - 02:30 PM
Paradigm shift in Customer experience with new normal
The COVID-19 pandemic has created some incredible challenges to our daily lives but what will be the wider long-term impacts on consumer behavior and how will it impact the change in customer experience. With this current world situation organizations will have to keep up and make sure that through digital transformation and strategic changes. This session will help executives to learn on what has changed what is that they need to do.
02:30 PM - 03:00 PM
Key steps for creating the right team & career in Digital Customer Experience domain
Presentation Session - (30 Minutes – 20 Minutes PPT + 10 Mins Q&A)
03:00 PM - 04:00 PM
Overcoming Business Challenges & Pain Points Around CX
Panel Session - 60 Minutes – 45 Minutes discussion + 15 Mins Q&A
04:00 PM - 04:45 PM
Breakout Sessions - (45 Minutes each)
Session 1:- Creating a culture of costumer centricity.
Session 2:- Creating memories & not only transactions for customers through multichannel experiences.
Session 3:- Micro segmentation the critical way for better digital customer experiences
Head - Customer Experience
Head – Customer Experience
Bajaj Allianz General Insurance
Dilraj Singh Gandhi
Chief Digital Officer
Tractors & Farm Equipment Limited
Head- Customer Service Operations
VP & Chief Marketing Officer
MORE Retail Limited
Head - Customer Experience - India, Middle East & Africa
Sr. VP & Phone Banking Centre Head
Head - Process Improvement & Quality Assurance
Chief Marketing Officer
AGS Transact Technologies Ltd.
This session will take customer experience heads and executives through the following key need to know points.
Who will attend?
Directors, Chief executive officers, Heads & Senior managers from the following domain
Major Sectors Involved
1000 + GST - Rs 1180/-
2250 + GST - Rs 2655/-